About return & refund



1. Orders will be sent after thorough inspection, however, If you received a faulty product, please take a pic of the product and send it to jadel-@naver.com

2.  JADEL does not accept returns for hygienic purposes.

3. Consumers are not entitled to a refund or exchange, just because they want to change their mind.



E-mail  |  jadel-@naver.com
Mon - Fri AM 09:00 - 18:00
Lunch pm 12:00 - pm 01:00
Sat.Sun.Red-Day Off

About shipping



1. All orders are shipped from Kimchi, South Korea and the prices are in USD.

2. Jadel offers free international shipping on orders above $200usd. 

3. For Orders under $200, you'll be charged a $10 flat rate regardless of location or how many pieces you order.

4. Please allow up to 24-48 hours for me to prepare your angelic jewelry. 

5. Orders usually arrive in 4-5 days. However, sometimes it can be delayed due to a shipping strike/wrong address/tax, etc.) So, please make sure to write your address correctly and pay taxes to declare your order.

6. The ring and fine jewelry need more time (2-3 weeks) to prepare. Please email me before placing an order for the ring and 14k jewelry. I'll get back to you as soon as possible. 

7. Orders from outside South Korea will be sent by EMS, which is trackable.

8. JADEL is not responsible for a stolen or wrongly delivered package with the wrong address.





✼ COMPANY

Owner | Jun Ju Young

Business License 230-05-02583

Sales License | 2023-Seoulgangdong-1409

Address Godeok-ro 47, Gangdong-gu, Seoul #301-452

✼ CUSTOMER CENTER

Please feel free to contact me for any inquiries.


E-mail | jadel-@naver.com
Mon - Fri AM 09:00 - 18:00

Lunch pm 12:00 - pm 01:00 ( Sat.Sun.Red-Day Off )

✼ RETURN

Jadel doesn't accept any return or

exchange unless for a faulty product.

If you received a damaged product,

please send me an email with a pic of the product.


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JADEL

COMPANY

Owner | Jun Ju Young

Business License | 230-05-02583

Sales License | 2023-Seoulgangdong-1409
Address | Godeok-ro 47, Gangdong-gu, Seoul #301-452

CUSTOMER CENTER

Please feel free to contact me for any inquiries.

E-mail  |  jadel-@naver.com
Mon - Fri AM 09:00 - 18:00
Lunch pm 12:00 - pm 01:00
Sat.Sun.Red-Day Off


RETURN

Jadel doesn't accept any return or exchange unless for a faulty product.

If you received a damaged product, please send me an email with a pic of the product.


ⓒ copylight JADEL all right reserved

ⓒ copylight JADEL all right reserved